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Mejor precio online garantizado
If you find a better online rate, we will match the offer and will also provide you with VIP treatment throughout your stay.

If you find a better online rate, we will match the offer

Guaranteed online minimum price policy

If you wish to book a room with us, rest assured that you will find the best online price through our website  If you find a lower booking price on any other online portal with the same booking parameters within 48 hours after you make a booking on our website, please complete and send us the form you find at the bottom of this page. After reviewing it and verifying the information, we will apply the lower rate. 

How can I make a claim if I find a cheaper rate?

It is very straightforward, simply proceed as follows:

  1. Make the booking through website.
  2. Complete and submit the form within the 48 hours of booking, indicating the details of the cheapest rate found. This rate should have the same booking parameters and conditions as the booking made on our site.
  3. Our team will respond to you within 48 hours. If a price match is confirmed, the cheapest rate will be applied, otherwise Ocean by H10 Hotels will send you an e-mail justifying the response.

Terms & Conditions


  • You should make your booking through our web and provide a confirmation number.
  • The guarantee applies to comparisons with any other online sales channel with real-time booking. The rate should have the same conditions (hotel, dates of arrival/departure, number of people in party), terms and conditions of payment, method of payment, type of room, inclusions, etc.)
  • The “guaranteed best online price” policy is not valid for comparisons with group rates, membership or company portals that require prior identification or cases in which the name of the hotel is not known until after the booking is confirmed.
  • Ocean by H10 Hotels reserves the right to freely modify or cancel this offer and its terms and conditions at any time.
  • Best rate guarantee is not valid in our Cuba hotels.

Guaranteed online minimum price form

You can exercise this right by filling in the attached form.

It is a condition that the price difference can be verified in real time, so our quality assurance department can make the corresponding checks as quickly as possible and get in touch with you.

  • We recommend taking a screen shot of the page where you found a competitive price and attaching it here
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Ocean By H10 Hotels
Call us +1 888 531 8927
From Europe +34 902 100 906
Desde USA, Canadá y Puerto Rico +1 888 531 8927
From México +1 800 236 2326
From the Dominican Republic +1 809 200 8312
From Argentina +54 11 5352-7891
From Colombia +57 1 589 7414
From Brazil +55 11 4950 9137
From Chile +56 2 2938 1480
From Venezuela +58 212 771 9640
From Peru +51 1 708 3739
From anywhere else in the world, please contact each hotel directly:
Ocean Blue & Sand ***** +1 809 476 2326
Ocean Coral & Turquesa ***** +52 998 287 21 00
Ocean Maya Royale ***** +52 984 873 47 00
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