Taking its popular Privilege rooms and services category to the next level, Ocean by H10 Hotels has introduced enhanced “Privilege a la Carte” services for guests at its luxury beachfront resorts in the Caribbean.
Beginning in January, 2013, guests who reserve Privilege Junior Suites and other suites at three hotels in Punta Cana, and Riviera Maya will be offered the opportunity to pre-select before arrival to the resort items such as room location, mini bar snacks and beverages, and their choice of pillow type, through its Privilege a la Carte program.
Prior to arrival, Privilege guests may submit their personalized requests to Privilege Guest Services via the resort website. Nine a la carte service selections will be available including:
1. Room location (high or ground floor, for example) in accordance with room type reserved
2. Advance reservations at a la carte specialty restaurants on evenings of choice
3. Menu choices for in-room breakfast service the day after arrival at the resort
4. Mini bar beverages and snacks selections
5. Preferred in-room welcome amenity (fruit basket or cold cuts, for example)
6. Preferred pillow type (goose feather, firm, soft, orthopedic)
7. VIK (Very Important Kid) age-appropriate preferences
8. Advance reservations for spa treatments and services
9. Daily newspaper preference
“We are pleased to be enhancing our Privilege services by offering pre-arrival ‘Privilege a la Carte’ personalized services to our valued clientele, and in particular to our repeat guests who return to experience these specialized services,” said Oscar Serrano, Vice President of Sales & Marketing for Ocean by H10 Hotels. “Following the introduction of Privilege rooms and services three years ago, we continue to strive towards exceeding each guests’ expectations by implementing the highest standards and delivering the ultimate vacation experience. This is the next phase of our highly regarded Privilege rooms and services.”
Privilege a la Carte is a complimentary service that makes Ocean's Privilege rooms and services option the most exclusive vacation experience in its class. Privilege rooms and services feature premium rooms with preferential locations, and a selection of services to individualize a guests' stay and create the perfect Caribbean vacation experience.
With Privilege, guests also enjoy a host of services and amenities, including premium rooms with preferential location and private balcony terrace; free wired internet connection in room; Privilege welcome gift; welcome bottle of wine or selection by the chef; beds with top-grade linens and pillow-top; pillow menu and daily turn-down service; bathrobes and slippers; LCD TV with international channels; DVD player and selection of films (available upon request); alarm clock with iPod docking station; coffee maker; iron and ironing board.
Privilege services include butler service; minibar, restocked daily with soft drinks, water, and beer and liquor; premium top-shelf liquor service in our bars and restaurants; Privilege beach towels; Privilege lounge with concierge services, computers, free wi-fi, library; Privilege lounge hors d'oeuvres and snack service; personalized check-in and check-out services; concierge services for spa, travel and other personal experiences; exclusive Privilege Beach with Balinese sun beds and waiter service; and 10% discount on services at Despacio Spa Centre and DiveIt!
Privilege restaurant services are complete with preferential reservations in all a la carte restaurants; a la carte room service at no extra charge from 7 a.m. till 11 p.m.; Privilege breakfast in bed, as part of room service; daily a la carte Privilege breakfast in our private Privilege lounge; one exclusive dinner per stay (advance reservation required); international newspapers in Privilege Lounge.
Privilege a la Carte is available at Ocean by H10 Hotels in the Caribbean, including Ocean Coral & Turquesa in Puerto Morelos and Ocean Maya Royale in Playa del Carmen, Mexico; and Ocean Blue & Sand in Punta Cana, Dominican Republic. All three Ocean by H10 Hotels are all-inclusive five-star beachfront resorts in the Caribbean region. Privilege a la Carte is not available at the new Ocean Varadero El Patriarca, Ocean's newest five-star beach resort in Varadero Beach, Cuba.
The Ocean Coral&Turquesa hotel received the Condé Nast Traveler 2009 award for the best international resort. The readers of the Spanish edition of this prestigious travel magazine voted the Ocean Coral&Turquesa hotel the best international resort from a list of finalists that featured a selection of the finest hotels from all over the world.
Gemma Espelt, H10 Hotels Marketing Director, picked up the award last Monday at the ceremony held in the Cecilio Rodríguez Gardens in Madrid's Retiro Park. The gala was attended by numerous representatives from the tourist sector and by well-known faces such as the actress Aitana Sánchez Gijón, the television personalities Ana García Siñeriz, Mercedes Milá and Paula Vázquez, the model Martina Klein or the singer Alaska.
The director of the magazine, Sandra del Río, highlighted the fact that it is very important that these awards are decided by the actual readers. "We can regard them as the Oscars of the travel business, and the category of the winners is proof that the readers are well aware of who they are voting for", she said.
The Ocean Coral&Turquesa, officially opened in December 2007, is a five-star sea-front resort in Puerto Morelos, on the Riviera Maya. The resort stands in an unbeatable location along the beach, which means that all its rooms have spectacular sea views. Moreover, it boasts an outstanding contemporary interior design, topped off by local details, and its spacious and well-lit rooms decorated with modern furniture, four exclusive à la carte restaurants, a beach restaurant, terraces, a chill-out lounge bar facing the sea and fully-equipped spa have made the hotel one of the reference spots for travellers to the Riviera Maya.